SHIPPING & RETURNS
Customer Service Updates as at 5th August 2020
We remain open and operating as normal throughout Stage 4 restrictions in Victoria, in line with Government directions. We continue to offer FREE DELIVERY on all orders.
Whilst we are not currently experiencing any shipment delays from our warehouse, during this exceptionally busy time for online shopping, Australia Post are seeing an uplift in parcels processing through their network. This may result in some delays in the updating of online tracking information and delivery delays. Find further detail around Australia Post 's current service and delivery times here.
You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details.
If the matter is urgent please call our customer care and service teams. For order enquiries: 1300 060 116 and product related enquiries: 1300 651 991.
LEARN MORE about YSL Beauty’s response to COVID-19.
Shipping Methods and Rates
All orders are shipped free of charge.
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Australia Post.
Delivery of orders to remote areas or high order volumes make take longer.
All orders must be sent to a registered Australian Postal Address.
Order Status & Tracking
We process orders Monday through Friday in the order in which they are received. If you want to check the status of your order and have an online account with us, please log into My Account and select 'Order History' to check the progress of your order. If you want to track the shipment of your order, you can do so by clicking on the tracking number included in your shipping confirmation email. For any questions about your order, please Contact Us and we would be happy to assist you.
Change or Cancel an Existing Order
If you need to change an order you have already placed, please contact a YSL Beauty Customer Representative via the Contact Us page and select the subject "Online Orders". Alternatively, you can call us on 1300 060 116. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs. Please note if the order has already been processed, we will be unable to change or cancel it.
At this time, we unfortunately, do not ship internationally out of Australia.
We are happy to offer a free return and a full refund > on any product you've purchased from us within 30 days of the date of delivery (to the extent permitted at law).
Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.
Allergic Reaction Returns
In the rare case of an allergic reaction, we will accept the return of your product.
To the extent permitted at law, please provide us with a photo of the reaction and proof of purchase when requesting a return of the product. We request that the product be no more than 15% used and purchased within the last 12 months.
If you experience any allergic reaction, please stop use of the product immediately and Contact Us or call 1300 060 116
Damaged Products / Incorrect Order
If you receive any products that are damaged or have been sent in error, please Contact Us or call 1300 060 116 with a description and photo of the product in question within 7 business days of delivery.
If you receive your order with faulty goods, please contact us with a detailed description and photo of the product in question.
All contact for allergic reactions, damaged products, incorrect orders and faulty products should be made to Service@yslbeauty.com.au.
If you have purchased products from the YSL Beauty website, you may return them by Australia Post. If you have purchased YSL Beauty's products purchased from a retail store, please return them to that store.
If you have purchased YSL Beauty's products from an unauthorised retailer or other unauthorised sources, we regret that we cannot assist you with any problems that you may encounter.
If you should need further information regarding the return of any YSL Beauty products, please do not hesitate to Contact Us, - it would be our pleasure to assist you however possible.
Report a Problem with Your Order
If your order is missing a product or you have any other concerns, please Contact UsTo expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concerns as efficiently as possible.
International Credit Card Payments
Consumers using foreign credit cards issued in many countries can place orders on this website provided that the "Ship-To Address" is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns please Contact Us and we will be happy to assist you.